Web master challenges: Customer service

Takeaway: Ryan Boudreaux focuses on the customer service angle of working with clients on web design and development projects. Do you feel more comfortable with technology than customer relations?

Do you have the right stuff? Do you possess the tools, techniques, attitude, and rapport to create meaningful relationships with your clients and customers? You can be the best web developer, the paramount programmer, the preeminent graphic designer, or the top database administrator, but do you have the customer’s mind-set when developing and designing websites for their organizations? Web development and design involves writing a whole lot of code, scripts, queries, and proposals, and a host of other activities, such as writing for the web, yet doing what is right for your customer takes on a whole other challenge. (Read more…)

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